Very easy to do business with and would do it again next trip. First time I have rented a bike while on a trip, so I am not a "pro" at this ... Called on the phone ahead of time and they explained how everything worked. Reserved on line - and the process in-store was super simple. Rented a Specialized Roubaix for the week. Everything was ready and set up as requested when I arrived. Didn't sense the "attitude" others complained about in their reviews - super chill and friendly staff. And I appreciated being treated like an adult and not given a bunch of "tourist warnings" about every possible peril. We couldn't get the rental bike rack on a the Hertz Mustang Convertible - didn't end up being something needed anyway ... (I asked, but WMC didn't know about the Mustangs & bike racks ... FYI, the bike racks don't fit the Hertz Mustang convertibles). Per some one else's post, I WAS given a free water bottle - so looks like they are listening to feedback. One small problem was that 2nd/3rd gear shifting was out of adjustment. One disappointment was that the Wed. morning group ride didn't happen the week I was there due to extra work/hours from XTERRA - so I headed off on the 100k West Maui Loop on my own. The West Maui Loop clockwise ride was amazing and so glad I did it. Good info & videos on WMC's website about the ride to help prep. Check out the Maui Bus schedule - it was reassuring to know there was a "sag-wagon" ($2 bus with a bike rack) from Kahului back to Lahaina if I needed it - knowing the stop locations and schedule gave me more confidence to go for it.
Thanks West Maui Cycles - see you again.