Returns & Exchanges
West Maui Cycles accepts returns or exchanges within 15 days of original purchase date. Item must be in new condition with all original packaging, manuals, accessories, and with original receipt. All returns are accepted for store credit only.
Sorry no returns accepted on Bicycle Purchases except for manufacturer's warranty.
Some returns subject to a 25% restocking fee.
Rental bikes returned early will receive store credit for remaining balance.
CO2's may be returned for store credit with original store receipt only.
No returns on “Special Order” items.
Online Returns & Exchanges
Online returns follow our standard policy above. Call 808-661-9005 or email us for an RA#, then ship us the product and we will issue a refund as soon as we receive it. Sorry, refunds are not available on items purchased through our "Special Order Catalog." These are items that we do not carry in stock and since we source them specifically to fill a "Special Order," these sales are final. If you need any help at all selecting the correct item, please call, email or stop in - we're happy to help!
If you have ordered the wrong size please follow the above instructions and we will exchange your item for the correct size at no cost excluding shipping.
We offer several USPS and FedEx shipping options for delivery within the United States.
We currently do not accept international orders via the online store. Please contact us if you are interested in placing an order.
In-Store Pick Up
Orders requesting in-store pickup will be notified by phone when the item is ready at the location specified. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
Prices and Information
We make every effort to maintain current, accurate prices and information in our on-line catalog. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
TYPES OF INFORMATION WE COLLECT
Non-personal information is data about usage and service operation that is not directly associated with a specific personal identity.West Maui Cycles may collect and analyze non-personal information to evaluate how visitors use West Maui Cycles Web site.
West Maui Cycles may gather aggregate information, which refers to information your computer automatically provides to us and which cannot be tied back to you as a specific individual. Examples include referral data (the Web sites you visited just before and just after our site), the pages viewed, time spent at our Web site, and Internet Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. For example, when you request a page from one of our sites, our servers log your IP address to create aggregate reports on user demographics and traffic patterns and for purposes of system administration.
Every time you request or download a file from the Web site, West Maui Cycles may store data about these events and your IP address in a log file. West Maui Cycles may use this information to analyze trends, administer the Web site, track users' movements, and gather broad demographic information for aggregate use or for other business purposes.
Most browser software can be set up to deal with cookies. You may modify your browser preference to provide you with choices relating to cookies. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject cookies, certain of the functions and conveniences of our Web site may not work properly, and you may be unable to use those West Maui Cycles services that require registration in order to participate, or you will have to re-register each time you visit our site. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar. We do not link non-personal information from cookies to personally identifiable information without your permission.
Personal information is information that is associated with your name or personal identity. West Maui Cycles uses personal information to better understand your needs and interests and to provide you with better service. On some West Maui Cycles Web pages, you may be able to request information, subscribe to mailing lists, participate in online discussions, collaborate on documents, provide feedback, submit information into registries, register for events, apply for membership, or join technical committees or working groups. The types of personal information you provide to us on these pages may include name, address, phone number, email address, user IDs, passwords, billing information, or other information.
HOW WE USE YOUR INFORMATION
West Maui Cycles does not sell, rent, or lease any individual's personal information or lists of email addresses to anyone for marketing purposes, and we take commercially reasonable steps to maintain the security of this information.
West Maui Cycles may use non-personal data that is aggregated for reporting about West Maui Cycles Web site usability, performance, and effectiveness. It may be used to improve the experience, usability, and content of the site.
Please remember that any information (including personal information and pictures) that you disclose in public areas of our Web site, such as blogs, message boards, photo galleries and comments, becomes public information that others may collect, circulate, and use. Because we cannot and do not control the acts of others, you should exercise caution when deciding to disclose information about yourself or others in public forums such as these.
If you do not want your personal information collected and used by West Maui Cycles, please do not visit West Maui Cycles Web site or apply for participation status.
Access to and Accuracy of Member Information
West Maui Cycles is committed to keeping the personal information of our participating organizations accurate. All the information you have submitted to us can be verified and changed. In order to do this, please email us a request to firstname.lastname@example.org. We may provide participators with online access to their own personal profiles, enabling them to update or delete information at any time. To protect our members' privacy and security, we also may take reasonable steps to verify identity, such as a user ID and password, before granting access to modify personal profile data. Certain areas of West Maui Cycles Web sites may limit access to specific individuals through the use of passwords or other personal identifiers; a password prompt is your indication that a participators-only resource is being accessed.
West Maui Cycles makes every effort to protect personal information by users of the Web site, including using firewalls and other security measures on its servers. No server, however, is 100% secure, and you should take this into account when submitting personal or confidential information about yourself on any Web site, including this one. Much of the personal information is used in conjunction with participation-level services such as collaboration and discussion, so some types of personal information such as your name, company affiliation, and email address will be visible to other West Maui Cycles participators and to the public. West Maui Cycles assumes no liability for the interception, alteration, or misuse of the information you provide. You alone are responsible for maintaining the secrecy of your personal information. Please use care when you access this Web site and provide personal information.
From time to time West Maui Cycles may email you electronic newsletters, announcements, surveys or other information. If you prefer not to receive any or all of these communications, you may opt out by following the directions provided within the electronic newsletters and announcements.